St. James' Court, A Taj Hotel, London

Everything! All of the staff were warm and welcoming and always greeted you with a smile. I liked the breakfast buffet, it was very generous and there was a great selection of juices and vegetables. I liked the fresh air in the rooms as you could open the windows, I liked the new furnishings, the tea and coffee, the towels were soft and fluffy, the sheets were smooth and felt silky, great pillows and the door had additional security to make solo travellers feel safe. You were also provided with soap, a shaver, toothbrush and the usual shampoo, conditioner, body wash and moisturising cream - and they all smelt fabulous! I also liked the concierge and having staff at the door also made you feel safe. Everyone I spoke to was awesome! Housekeeping even called me at 8pm to see if I needed anything because I had “do not disturb”on my door for most of the day as I was leaving the following morning and didn’t need anything. Now that is what I call exemplary service!

When we arrived our initial ex king room did not meet our expectations as per our booking and the window was opaque and did not open, so the front desk clerk Privanka was very accommodating and upgraded us to a suite immediately once she checked our booking. This suite had 2 very large windows, overlooking the courtyard that was very lovely. All staff were very professional, courteus and very friendly. We had a very comfortable stay.

Amazing location, fantastic service the staff were very kind and even gave my niece a little teddy bear! Top hotel, if I could I would rate higher!

I can't emphasis enough the tremendous stay we had. The hotel upgraded us to a jr. suite and the accommodations were outstanding. The staff was also outstanding, and the customer always came first. The food in the Tea Room was great and had a wide selection. The staff brought breakfast within 10 minutes of ordering. We got a complimentary foot bowl one night to soak our feet after a long day that was totally unexpected. They had a free happy hour from 6-7 pm every night with a great selection to choose from. The bartender Jay was great, and the concierge Jon worked to make suggestions for everyday of our visit.

It was OK!! Breakfast was very manic with not enough space for everyone… the breakfast area was very cramped as well which did not help… no decaf tea so take your own if you use it… queues for the one coffee machine… had to keep asking for cutlery! Room was very nice - premium … very good walk in shower as I find the bath showers are not that great and are dangerous. All in all it was as I said OK … glass of house Chardonnay £20!! Very pricy in the restaurants… great location and close to tube station for circle..